This charter helps investors understand the services and standards applicable to stock broking and depository services. Regulatory circulars and official directions prevailing at the relevant time will apply.
Vision & mission
Vision
To make investing informed, secure and transparent while protecting the interests of every investor.
Mission
- Provide fair, efficient and accessible investor services.
- Maintain transparent processes and timely communication.
- Resolve grievances through clearly defined channels.
- Promote investor awareness and responsible participation.
Services provided to investors
KYC, onboarding, account maintenance and client-document support.
Order placement and execution, contract notes and transaction reporting.
Margin communication, settlement support and account statements.
Dematerialisation, rematerialisation, transfer, pledge and transmission services.
Your rights as an investor
- Receive complete information about products, services, charges and risks before transacting.
- Obtain copies of account-opening documents, policies, contract notes and statements.
- Expect fair treatment, privacy of personal information and secure handling of assets.
- Receive funds and securities within applicable settlement timelines.
- Raise a grievance and receive a response within the prescribed period.
- Escalate an unresolved grievance to the exchange, depository, SEBI SCORES or SMART ODR, as applicable.
Stock broker service timelines
| Service | Expected timeline |
|---|---|
| KYC details uploaded to KRA / CKYCR | Within 3 working days |
| Client onboarding after complete documentation | Promptly; ordinarily within 1 week |
| Order execution and confirmation | Immediate / same trading day |
| UCC allocation | Before permitting trading |
| Copy of client registration documents | Within 7 days of UCC upload |
| Contract note | Within 24 hours of trade |
| Margin requirement communication | As applicable, before trade or by end of trade day |
| Periodic settlement of client funds | Monthly or quarterly, per selected schedule |
| Statement of accounts | Monthly, where applicable |
| Statement after retention of funds | Within 5 days of settlement |
| Annual global statement | Within 30 days from financial year-end |
| Investor grievance response | Within 21 calendar days |
Timelines reflect general regulatory service standards and may vary where investor documents, third-party confirmation, market infrastructure or regulatory review is pending.
Do's & don'ts for investors
Do
- Deal only with SEBI-registered intermediaries and verify credentials.
- Read forms, tariffs, policies and risk disclosures before signing.
- Keep mobile, email, bank and nomination details updated.
- Review contract notes, statements and exchange messages promptly.
- Pay only through approved banking channels in the entity's name.
- Report discrepancies or unauthorised activity without delay.
Don't
- Do not share passwords, OTPs, TPINs or login credentials.
- Do not sign blank forms or accept assured-return promises.
- Do not transfer funds to personal accounts or unverified UPI IDs.
- Do not ignore exchange alerts, contract notes or statements.
- Do not rely on tips from unregistered persons or groups.
- Do not delay escalation when a complaint remains unresolved.
Grievance redressal mechanism
Include your client ID, transaction details, relevant dates and supporting documents when filing a complaint.
- 1Contact Investeria
Email compliance@investeria.in or call 079-49199817. We aim to address grievances promptly and within the prescribed 21-calendar-day period.
- 2Escalate through SEBI SCORES
If the response is unsatisfactory, lodge and track your grievance on SEBI SCORES ↗.
- 3Use SMART ODR
For eligible unresolved disputes, access conciliation or arbitration through SMART ODR ↗.
Depository participant services
| Depository service | Expected timeline |
|---|---|
| Dematerialisation request | Within 7 days after complete documents |
| Rematerialisation request | Within 7 days after complete documents |
| Mutual fund conversion request | Within 5 days |
| Mutual fund reconversion request | Within 7 days |
| Transmission of securities | Within 7 days after complete documents |
| Pledge / unpledge request | Within 15 days, subject to counterparty action |
| Account closure | Within 30 days after completion of requirements |